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Support - What We Support


At Webcore, we include a number of support services for free that you will be charged for elsewhere. These services include basic troubleshooting, hardware maintenance, application of OS, FTP and Mail patches, full support of standard software packages, and more. In addition, we offer several other support services on a fee-based model. Fee-based services are billed at our standard consulting rate of $115 per hour. See below for all the details.

Shared Hosting Support
Dedicated Server Support

 
Shared Hosting Support
Free Based Fee Based
  Web Server
Initial Web Server Configuration X  
Custom Web Server Configuration (404 Error Pages, etc.) X  
Web Server Troubleshooting X  
Installing Basic Modules (ColdFusion, ASP, etc.) X  
CF Admin Configuration X  
CF Custom and CFX Tag Installation X  
ASP Component Install X  
Diagnosing/Correcting Programming Errors/Code Analysis   X
FTP
Initial FTP Server Configuration X  
Custom FTP Server Configuration X  
Client-Side Troubleshooting X  
Add/Edit/Remove FTP Accounts X  
DNS/IP
Initial DNS Server Configuration X  
Custom DNS Server Configuration X  
Client-Side Troubleshooting X  
Mail
Initial Mail Configuration X  
Custom Mail Configuration X  
Client-Side Troubleshooting X  
Add/Edit/Remove Email Accounts (Client Interface Provided)   X
Add/Edit/Remove Mailing Lists (Client Interface Provided)   X
SQL
Initial SQL Server Configuration X  
Custom SQL Configuration X  
Client-Side Configuration X  

 

Dedicated Server Support
Free Based Fee Based
  Operating System
Advice X  
Troubleshooting X  
Patches and Updates X  
Custom Configuration   X
OS Reinstall   X
Install Unsupport OS   X
Web Server
Initial Configuration X  
Custom Configuration X  
Troubleshooting X  
Installing Basic Modules X  
Install Additional Modules   X
Recompile Web Server   X
FTP
Initial Configuration X  
Custom Configuration X  
Troubleshooting X  
Installing Basic Modules X  
Install Additional Modules   X
Recompile Web Server   X
DNS/IP
Initial Configuration X  
Custom Configuration X  
Troubleshooting X  
Installing Basic Modules X  
Install Additional Modules   X
Recompile Web Server   X
Mail
Initial Configuration X  
Custom Configuration X  
Troubleshooting X  
Installing Basic Modules X  
Install Additional Modules   X
Recompile Web Server   X
Software
Initial Configuration X  
Custom Configuration X  
Troubleshooting X  
Installing Basic Modules X  
Install Additional Modules   X
Recompile Web Server   X

     
     
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