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This Terms and Conditions of Hosting Agreement (the "Agreement")
controls your (referred to as "Customer," "you," or "your")
use of Webcore Technologies (WCT) web site hosting and related
services. Any or all of these services, including the software
that may be provisioned to you by WCT as part of your use of
the services whether WCT proprietary software or third party
software (collectively "WCT software"), are referred to as the
"WCT Service(s)" or "the Service(s)." In this agreement you
and WCT may be collectively referred to as "the parties."
Please read this Agreement in its entirety. By downloading
WCT software or using the Services or software, you agree
to be bound by this Agreement and other user policies and
agreements WCT may establish from time to time including the
WCT Acceptable Use Policy. If you do not wish to be bound
by this Agreement and the other WCT policies, please do not
sign this Agreement or, if accepting on-line, do not click
on "I Agree" or otherwise manifest your assent.
This Agreement is effective as of the Customer account creation
date (the "Effective Date") between the Customer and WCT.
WCT agrees to provide services and Customer agrees to accept
and utilize WCT's services according to the terms of this
Agreement and the Order Form (if applicable) which has been
executed by the parties and attached hereto.
1. Service
You must be at least eighteen (18) years of age to subscribe
to WCT's Service. Customer is responsible for all use of Customer's
account and maintaining the confidentiality of Customer's
password(s). WCT will suspend access or change access to Customer's
account upon notification by Customer that his or her password
has been lost, stolen or otherwise compromised. Customer may
not transfer or give out its password to third parties, and
Customer shall remain liable for all charges incurred for
use of the Services. WCT shall not be liable for any usage
or charges prior to WCT making the necessary account alteration.
2. Domain Registration
Customers who are registering and parking their domain names
with WCT will receive a "coming soon" parking page upon request.
If Customer asks WCT to register any domain name on Customer's
behalf, WCT will process Customer's registration request for
Customer with a third party registrar. Customer must pre-pay
for registration services to WCT; otherwise, WCT will terminate
Customer's registration application with the third party registrar
within 120 hours. WCT will not guarantee successful registration
of a domain name, and will not be held liable for failure
to successfully register a domain name, regardless of the
cause of the failure or even if the domain appears to be available
at the time you request WCT to apply for registration. In
any event, Customer will remain responsible for payment of
all fees assessed by WCT for the domain registration service.
NOTE: Customer is responsible for payment for registered
domains even if Customer elects not to make commercial use
of a particular domain. If Customer has any concerns about
the domain registration process, WCT recommends that Customer
manage the domain registration process separately.
3. Technical Support
WCT will provide technical support consulting services via
telephone, electronic mail ("e-mail") and facsimile to assist
in verifying the account features of WCT's intended functionality
of the server leased to the Customer by WCT and hosting service
("Technical Support"). The account features include various
products produced by third party vendors. The Technical Support
staff can assist with the setup and configuration of the server
and third party products; however, the usability, custom configurations,
coding and troubleshooting fall under the support offerings
of the third party vendor so Technical Support will be unable
to assist with the aforementioned offerings.
Technical Support does not serve as a consultant to correct
and rewrite programming code and scripting-related issues.
Only WCT-created Services and non-Customer configured Services
will be supported to this extent. No e-mails from WCT, including
Technical Support e-mail, may be resent, distributed or posted
on any media accessible to the public (including, but not
limited to, any Internet site or bulletin board) by Customer,
without WCT's prior written consent. Technical Support shall
consist only of the consulting services set forth above, and
in no event shall it include any other support functions or
services, including, but not limited to, maintenance or repair
of Customer's hardware or custom configurations to the server.
Technical Support will be provided only to either Customer
or Customer's technical or administrative contact. If Customer
requires technical assistance beyond the conditions set forth
above and WCT determines that it has the technical resources
for assistance, Customer shall be charged at WCT's standard
hourly rate. The hourly rate will be applied to services not
designated as Technical Support, as defined above, or for
any Technical Support provided to someone other than Customer
or Customer's technical or administrative contact. Prior to
requesting support services from WCT, Customer or Customer's
technical contact agrees to ask WCT's Technical Support personnel
if the requested support services qualify as Technical Support.
Technical Support hours are 24 hours each day, except on
nationally observed holidays, Christmas Eve, during departmental
meetings, or when no, or limited support hours may be provided,
of which Customer will be notified in advance. Technical Support
hours are subject to change.
4. Equipment and Utilities
Customer shall provide its own computer and telecommunications
equipment necessary to access the Service. Customer shall
provide and/or permit WCT read and write or other access to
Customer's equipment when circumstances warrant, e.g., to
install a patch on an unmanaged dedicated server to address
a security issue that Customer will not or cannot address.
In any such event, Customer expressly releases and holds WCT
harmless from and against any liability arising out of WCT's
application of the patch or other activity necessary to address
the security or other issue. Customer is solely responsible
for all local, toll, and long-distance telephone charges for
connecting to the Service. WCT shall have no responsibility
for any charges or tariffs related to any Customer telephone
connection or on-line Services of any entity accessed by or
for Customer.
5. Required Equipment
Customer shall be solely responsible for the full cost of
all required equipment, software and configuration as well
as any additional equipment Customer wishes to utilize. WCT
shall have no obligation or liability in connection with any
equipment not purchased through WCT and configured by WCT,
or for any abuse or misuse of any equipment by any party other
than WCT. WCT shall pass through to Customer any warranties
from the manufacturers of equipment purchased through WCT
and installed at Customer's premises. WCT shall have no obligation
to repair or maintain any equipment at Customer's premises,
and Customer shall be responsible for seeking warranty and
other Services directly from the manufacturer.
6. Term
This Agreement shall be effective on a calendar month-to-calendar
month basis or a specific term length as set forth in an Order
Form beginning on the Effective Date and continuing until
terminated as provided herein. This Agreement may be revoked
by WCT in accordance with the terms herein at any time prior
to the Effective Date.
7. Termination by WCT / Acceptable Use
WCT, in its sole business judgment, may terminate this Agreement
immediately and without prior notice or immediately suspend
Customer's access to the Service upon any breach of either
this Agreement or WCT's Acceptable Use Policy (available on
the WCT web site) by Customer, including, but not limited
to, (a) refusal or failure to pay for Service or (b) Customer's
performing activities harmful to WCT or its other Customers,
employees, vendors, business relationships or other users
of the Internet, including but not limited to, spamming; harassment;
falsifying information; defamation; violating a third party's
privacy; infringing a third party's intellectual property
rights; failing to adhere to WCT's security policies or standards
that may result in network vulnerability; or hacking or other
effort to gain unauthorized access to any server, directory,
or account information, all as determined by WCT in its sole
discretion. WCT may also terminate this Agreement without
cause at any time upon thirty (30) days prior notice. Unauthorized
use of the WCT Services in connection with the transmission
of unsolicited bulk e-mail ("SPAM"), including the transmission
of counterfeit e-mail, may result in civil and criminal penalties
against the sender, including those provided by the Computer
Fraud and Abuse Act (18 U.S.C. § 1030 et seq.) WCT's response
to a first spamming offense is to either terminate the account
immediately or advise and educate the Customer through an
e-mail warning and/or phone call, in WCT's sole discretion.
A minimum $100 (One Hundred U.S. Dollars) per hour spam handling
fee will be charged to Customer's account for all valid complaints,
as determined by WCT.
8. Termination by Customer
Customer may terminate this Agreement if month-to-month upon
ten (10) days prior notice and full payment of all subscription
fees through the end of the notice period. Term accounts may
only be cancelled by paying a cancellation fee equal to seventy-five
percent (75%) of the remaining contract balance and by making
payment of any outstanding telecommunications charges related
to the establishment, maintenance and cancellation of Service
to the Customer. If WCT breaches any material term of this
Agreement and such breach continues for ten (10) business
days after Customer has notified WCT, you may immediately
terminate this Agreement. The foregoing notwithstanding, Customer
agrees that payments for domain registration services are
non-refundable. Domain registrations may only be terminated
if Customer notifies WCT in writing within 72 hours of the
initial domain registration application submission.
9. Data
Customer understands and agrees the Internet is a conglomeration
of networks and servers operated by distinct entities having
no business or legal relationship to WCT. WCT has no input
whatsoever as to the content of Internet data accessed via
the Service. Customer is solely responsible for any value
or reliance it places on information obtained via the Internet
or the Service. INFORMATION DERIVED AS A RESULT OF THIS
AGREEMENT IS PROVIDED "AS IS" AND AT CUSTOMER'S OWN RISK.
10. Illegality/Adult Content Policy
WCT neither sanctions nor permits hosted site content or the
transmission of data that contains illegal or obscene material
or fosters or promotes illegal activity. WCT reserves the
right to immediately suspend or terminate any site or transmission
that violates this policy, without prior notice. In the event
of such termination, Customer agrees that the unused portion
of any fees Customer may have paid for any Services rendered
to Customer by WCT are an appropriate recompense to WCT for
the time required to respond to and address issues created
by Customer's illegal or obscene site/content, and Customer
agrees not to seek recovery of those fees. Further, should
Customer violate this policy, WCT will actively assist and
cooperate with law enforcement agencies and government authorities
in collecting and tendering information about Customer, Customer's
site, the illegal or obscene content, and those persons that
may have inappropriately accessed, acquired, or used the illegal
or obscene content.
11. Limited Warranty/Security
WCT warrants only that it shall, subject to the terms and
conditions of this Agreement, provide Customer the Service.
CUSTOMER AGREES THAT THE SERVICE IS BEING PROVIDED "AS
AVAILABLE" AND "AS IS," WITH ALL FAULTS ACCEPTED. WCT MAKES
NO OTHER WARRANTIES, EXPRESS OR IMPLIED, RELATIVE TO THIS
AGREEMENT AND THE SERVICES DERIVED THEREUNDER AND SPECIFICALLY
DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, OR AGAINST INFRINGEMENT. WCT FURTHER
DISCLAIMS ANY WARRANTY OR REPRESENTATION AS TO THE INTERNET
AND INFORMATION DERIVED THEREFROM. WCT DOES NOT WARRANT THAT
THE SERVICE OR THE CONTENT WILL BE UNINTERRUPTED, ERROR-FREE,
OR FREE FROM VIRUSES OR OTHER HARMFUL CONTENT AND ACTIVITY.
IT IS THE CUSTOMER'S SOLE RESPONSIBILITY TO PERFORM ANTI-VIRUS
SCANS, SECURE THE CONTENT OF HOSTED SITES AGAINST HACKERS
AND OTHER SECURITY INTRUSIONS (INCLUDING PROTECTION OF CREDIT
CARD OR PERSONAL INFORMATION BELONGING TO CUSTOMER'S CUSTOMERS),
AND OTHERWISE MONITOR WHAT MAY BE HARMFUL OR OFFENSIVE CONTENT
ON YOUR SITES OR RUNNING THROUGH YOUR CONNECTION TO THE INTERNET.
YOU MUST DETERMINE THE SUITABILITY OF THE WCT SERVICES FOR
THE AFOREMENTIONED TASKS, GIVEN YOUR PARTICULAR USE OF THE
INTERNET. IF THE SERVICES, AS PROVISIONED, DO NOT ENABLE YOU
TO FULFILL THESE RESPONSIBILITIES, IT IS YOUR RESPONSIBILITY
TO SECURE PRODUCTS OR SERVICES, AT YOUR EXPENSE, THAT PERMIT
YOU TO MEET THESE SECURITY OBLIGATIONS.
12. Limitation of Liability
Customer agrees that, in no event, shall WCT's liability as
a result of this Agreement and the provision of Service hereunder,
exceed Customer's monthly fee for any single month during
which any claim of liability arose or the amount paid for
any term Agreement. WCT shall have no liability whatsoever
for any indirect, special, incidental, consequential or punitive
damages of any kind, including but not limited to, lost revenue
and lost profit.
13. Compliance and Indemnification
Customer agrees to use the Service in compliance with all
applicable laws, and to host files or content, if at all,
only with the consent of the copyright, trademark, domain
name, or patent owner. Customer shall be charged for all costs
incurred by WCT, including reasonable attorney fees, for any
claim, loss, or damage arising out of Customer's use or misuse
of the Internet or the Services.
Customer specifically agrees to defend, indemnify, and hold
harmless WCT, its officers, and employees from any claim,
loss, or damage, including costs and reasonable attorney fees,
arising out of any act or omission of Customer under this
Agreement or its use of the Service. This specifically includes
any liability to which WCT may be exposed arising out of Customer's
having root or password access to any domain name or other
server, and Customer hereby releases and holds WCT harmless
from and against any such liability or damage.
14. Personal Files/E-Mail Inbox
WCT is not responsible for back-ups of Customer's personal
files or other information. WCT reserves the right to delete
Customer information and files upon termination of the Service.
Any IP addresses assigned to Customer are considered loaned
by WCT and will revert back to WCT after cessation of the
Service. E-mail inboxes have size limits set by WCT. Once
that size limit is reached or exceeded, Customer will receive
notification, and no more e-mail will be delivered to that
inbox until the size of the inbox is reduced by Customer to
below the limit for that account.
15. Privacy
Privacy issues are governed by WCT's Privacy Policy, and that
document should be consulted for any questions you may have
about how WCT uses your Customer information. You are required
to develop and post a privacy policy on your web sites to
the extent you gather any personal information from your customers
or from visitors to your site.
16. Governing Law and Venue
This Agreement shall be construed under the laws of the State
of Texas. Federal and state Texas courts shall have jurisdiction
and venue over this Agreement and the parties, and the exclusive
venue for all litigation hereunder shall be commenced and
maintained in Travis County, Texas.
17. Notice
Notice to WCT shall be in writing and delivered by hand, e-mail,
facsimile, or, if sent by certified mail, return receipt requested,
or a nationally recognized overnight delivery service that
keep records of deliveries and attempted deliveries (such
as FedEx). It is imperative that WCT be able to contact Customer
at all times. Customer must promptly advise WCT of any changes
to his, her or its contact information, including mailing
and e-mail addresses and phone number. Failure to do so constitutes
grounds for immediate termination; moreover, any notices from
WCT to Customer sent to Customer's last known e-mail address
as provided by Customer to WCT shall be deemed effective even
if Customer has failed to provide updated information to WCT.
18. Payment/Taxes
Customer shall pay WCT for all charges listed on WCT's invoice,
including all shipping and handling charges and other charges
incidental to the provisioning of the Services. Unless otherwise
stated on the face hereof, all payments shall be due upon
receipt of invoice. On any amounts not paid when due, Customer
agrees to pay interest at the rate of 1.5% per month (18%
per year) or, if such rate is in excess of the rate allowed
by law, then Customer agrees to pay the highest rate allowed
by law. In addition, Customer agrees to pay all costs of collection,
including costs of litigation and reasonable attorneys' fees.
Customer agrees to execute financing statements and other
instruments at WCT's request. A $20.00 (Twenty U.S. Dollars)
collection fee will be charged for all dishonored checks.
Any tax liability arising from Customer's use of the Service
(other than taxes on WCT income) will be Customer's responsibility.
Customer will pay all sales and use taxes relating to the
Service, as well as all duties or levies on Products and Services.
(a) Payment Terms. Unless otherwise subscribed or agreed,
payment of the selected Service is due monthly on the first
day of each calendar month for the Service to be rendered
during the upcoming month. WCT reserves the right to adjust
its fees for Service hereunder at any time in the event WCT
experiences a rate increase from its telecommunications supplier.
However, if Customer has signed a term agreement, WCT's pricing
will remain constant for the agreed-to term.
WCT is not responsible for the pricing of any phone company
service fees whether billed directly to Customer by the phone
company or through WCT on behalf of the phone company. AUTHORIZED
CHARGES TO CREDIT CARDS SHALL BE MADE IN ADVANCE, ON OR ABOUT
THE ANNIVERSARY DATE OF THE SERVICE FOR THE TERM OF THIS AGREEMENT
UNTIL TERMINATED AS PROVIDED HEREIN. A fee of $15 (Fifteen
U.S. Dollars) will be assessed for the following reasons:
(1) late payment, (2) payment with insufficient funds, (3)
denied or invalid credit card number or (4) restart of Service
terminated for non-payment. Payment is late after the fifth
(5th) calendar day of the month. WCT may change any fee, rate,
or plan upon thirty (30) days' notice. Refunds, if any, from
termination or cancellation of term or pre-paid accounts are
only available as if the Customer were a month-to-month Customer,
and will not be based on the discount the Customer may have
received for prepaying the account.
(b) Payment Method. CUSTOMER HEREBY AUTHORIZES CHARGES TO
BE MADE IN ADVANCE TO THE IDENTIFIED CREDIT CARD EACH MONTH
FOR THE DURATION OF THIS AGREEMENT IN THE AMOUNT OF THE SELECTED
SERVICE SET FORTH BELOW OR AS CHANGED BY WCT AFTER NOTICE
TO CUSTOMER. Payment may be made by check or purchase order
only by key accounts and only upon prior authorization by
WCT. Customer additionally authorizes periodic verification
of credit worthiness. WCT, in its sole discretion and judgment,
may discontinue credit at any time without notice. (c) Security
for Indebtedness. In the event that Customer fails to pay
WCT all amounts owed WCT under this Agreement when due, Customer
agrees that, upon delivery of notice to Customer via facsimile,
e-mail or other method approved hereby, WCT may (i) restrict
Customer's physical access to any Customer equipment or data,
and/or (ii) take possession of any Customer equipment or data
and store it, at Customer's expense, until taken in full or
partial satisfaction of any lien or judgment, all without
being liable to prosecution or for damages.
19. Force Majeure
WCT shall not be liable for any delay in performance directly
or indirectly caused by or resulting from acts of God, or
any third party telecommunications or Internet connectivity
providers, fire, flood, accident, riot, war, government intervention,
embargoes, strikes, labor difficulties, equipment failure,
late delivery by suppliers or other difficulties which are
beyond the reasonable control of WCT.
20. Waiver; Severability
No waiver by either party of any breach by the other party
of any provision of this Agreement shall be deemed or construed
to be a waiver of any succeeding breach of such provision
or as a waiver of the provision itself. If any provision of
this Agreement is stricken as unenforceable, the rest of the
Agreement shall remain in full force and effect.
21. Successors and Assigns
This Agreement is not assignable or delegable in whole or
in part by Customer without the prior express written consent
of WCT. This Agreement shall be binding upon the heirs and
successors of the parties hereto, the assigns of WCT, and
permitted assigns of Customer. This Agreement is assignable
by WCT provided WCT gives Customer written notice of such
an assignment and the assigning party(ies) is/are capable
of performing all of WCT's obligations hereunder.
22. No Resale
The Service provided hereunder is limited to Customer and
may not be resold in any manner whatsoever unless Customer
selects a reseller plan and WCT provides written acceptance
of Customer's selection of a reseller plan.
23. Modification or Amendment to Agreement
This Agreement may be amended or modified from time to time
upon notice to Customer in WCT's sole discretion. This Agreement
shall not be supplemented or modified by any course of dealing
or other trade usage.
24. Entire Agreement
These terms and conditions constitute the entire Agreement
with regard to the subject matter hereof and expressly supersede
and replace any prior or contemporaneous agreements, written
or oral, relating to this Agreement. This Agreement may be
amended by WCT at any time without notice, so please check
back frequently to review changes. Any changes or amendments
to this Agreement shall be set forth at www.WCT.com. This
Agreement may not be amended by Customer unless the amendment
is approved by both parties in writing. Any questions about
this Agreement should be directed to legal@webcoretech.com.
25. Headings
The headings in this Agreement are for purposes of convenience
and reference only and are not intended to affect the meaning
or interpretation of this Agreement.
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