About

Webcore Technologies, Inc. is a privately held company that was founded in 1998. We own and operate our own Cisco powered network and data center in downtown Austin, TX. Currently we provide services for the most basic requirements of an individual to full enterprise solutions for Fortune 500 companies.

All of our engineering support staff personnel have been Microsoft or Cisco accredited. Most of them hold multiple additional certifications as well.

Core Service

In our 16 years as a hosting provider we have come to learn… it’s all about service.

Marketing gimmicks aside, almost every hosting provider is going to offer essentially the same products and services. The only real difference between them is going to be service.

We understand that. Service is fundamental to success and we are committed to being the industry benchmark for it.

We do not route your service requests overseas or to a script-based call center. When you contact us, you will work with a single Service Advisor directly until your issue has been resolved.  If there is anything you need, day or night, let your dedicated Service Advisor know and they will handle everything. It doesn’t get much better than that.

Allow us to be your hosting provider and experience the Core Service.

No outsourcing.  No call centers.  No flow chart answers.
When you call Webcore, you’re talking to an expert.

Our People

Service Advisor:  Each advisor manages a dedicated support engineering team.  You will work with an advisor for all service requests.  They will coordinate with their support staff to deliver a solution to you.

Engineering Team:  Our expert team consists of MCP, MCSA, CCNA, CEH, CISSP, MCSE and A+ certified engineers.  Between them, there isn’t anything they can’t handle.

Development Team:  We have a diverse team of developers that are available for programming or development consulting.

Our Data Center

Our in-house tier-1 level data center enables us to provide the most reliable hosting and Internet connectivity in the industry. The data center is located in Austin, TX and expansion to Colorado is planned in the future. Engineered from the ground up for mission critical applications, our data center rivals the best in the industry. Combined with our Microsoft and Cisco certified support staff, we are able to provide the best hosting, streaming and Internet connectivity solutions available.

Location
Austin is an ideal location for our data center because of the absence of natural disasters such as hurricanes, tornadoes and earthquakes. Our facilities are located in downtown Austin on dual power grids, thus ensuring the most reliable power in the city. Fiber in our building consists of (5) MCI OC-192′s, (1) Time Warner OC-48 and (1) Southwestern Bell OC-12. UUNet also recently lit a POP (point-of-presence) in our building, which is now one of the two main Austin UUNet hubs.

Physical Security
Our entire facilities (including offices) are monitored 24x7x365 and are protected via key card access. All entries/exits to our entire site are logged off-site in real-time. Public access is strictly forbidden to our data center. Data center access is restricted from everyone except our Microsoft and Cisco certified technicians. The data center is protected using a biometric palm scanner, with photographs taken and transmitted off-site upon each entry to the data center.

Conditioned Power / Environment
Webcore’s data center is designed to run uninterrupted in the unlikely event of a total power outage. Dual power grids are our first line of protection. Downtown Austin contains dual power grids for maximum availability of power to local hospitals and our State Capitol. The second line of protection is our multiple APC UPS (Uninterruptible Power Supply) systems with extended run frames. Our APC UPS systems provide approximately 1.5 hours of battery backup run time in the event of a power failure. The third line of protection is a backup generator. In the event of an extended power outage, the Webcore data center is powered by a backup diesel generator. The generator is tested periodically to ensure proper functionality should an extended power outage occur. In addition to conditioned power, Webcore’s data center includes a halon fire suppression system and Liebert HVAC.